Refund policy
Return & Exchange Policy
(a) Returns of Goods will only be accepted if:
(i) the Goods are faulty and you comply with the provisions of this clause; or
(ii) the Goods are new, unused and tagged (if applicable) (Original Condition);
(iii) the Goods are returned within 21 days of you receiving it; and
(iv) we agree in writing to accept return of the Goods.
(b) If you have ordered Goods that you would like to exchange for a different size, please let us know by emailing us details of your order and the size you would like instead. We will do our best to exchange the clothing for the new size you’ve requested and, if we are unable to do so, we will provide you with a store credit or refund (at our option).
(c) (Faulty products) If you believe your Goods are faulty, please contact us using the details provided on our website with a full description of the fault (including images if possible).
If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection. We reserve the right to further inspection before deeming a product faulty.
If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs, if you provide proof of purchase) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
If you fail to comply with the provisions of this clause in respect of defective Goods, we may, in our discretion, issue only a partial refund or no refund in respect of such defective Goods, provided that nothing in this clause is intended to limit the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.